GM-Commerce Delivery Lead

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Job Purpose

Headless Commerce Delivery lead is end to end owner for Headless Commerce/Commerce platform, responsible for technical delivery, operations and platform management

E-commerce platform will have catalog, pricing, headless CMS, recommendation, cart and many other e-commerce journeys for our customer

Headless Commerce Delivery lead will work closely with Digital PDO, technology cross verticals, service partners to deliver business requirements in an agreed timeline within the unshakable parameters of scope, quality and cost

This role will work with various members of digital delivery org (which consists of devs, analytics, UAT teams)

The role will prioritise, plan and implement products features as defined by functional leads with error free timely deliveries for commerce agenda

In the daily routine the Delivery lead will work with PDLs and Product Delivery owners to understand product vision and customer journeys on one hand and teams of engineers, architects & testers to build & delivery these features on the other

In depth understanding of agile based delivery methodologies with continuous improvement mindset

The role has the responsibility of Operations, ensuring system stability and compliance to KPIs as well as adherence to SLAs

Key Result Areas/Accountabilities

Responsible for implementation of Application roadmap & managing strategy and delivery pertaining to Headless Commerce. Ensure robust and scalable system architecture to handle enormous volumes and growth in a complex teleco++ scenario while ensuring business continuity

Analyze and implement changes at asset arising due to proposed Digital application architecture. Bring synergies while implementing the change. Identify improvement areas, evaluate technology trends and suggest / implement best practices from industry to achieve improvements.

Drive value creation culture for application portfolio resulting in revenue generation, enhanced customer experience, process improvements or cost savings.

Run governance with vendors and other stakeholders, Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's.

KPIs: Delivery efficiencies , Scope and Time management of deliveries, Resilience of Digital Products

Core Competencies, Knowledge, Experience

Strong knowledge and understanding on technical delivery, Platform management and testing practices

Servant leader mind-set

Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

Deep expertise of Agile tools

Good communication, MIS and MS-excel skills

Integrity and process oriented individual

Ability to work effectively with and lead cross functional teams

Experience of working with Digital Enterprises various capacities as portfolio manager, program manager, solution architect and knowledge of operations.

In depth knowledge of Digital System Design and concepts. Knowledge of cross integration of backend applications with Digital Assets.

Experience working in multi-vendor set up. Ability to build and sustain relationships with key stakeholders across service partner in multiple vendors. Clear, concise business communication style.

Aware of current and new industry trends, technologies, and software development techniques - Agile, dev ops. Certifications around same will be preferable.

Must have technical / professional qualifications

Engineering degree with 5+ years of work experience

Agile or some other Project Management certification would be preferable

MBA or Masters would also be a preferable qualification

Years of Experience

Overall Min. 5-7 years of total work experience

Industries to look from

FMCG, ECOM, Telco, Large IT services companies, Digital Natives

Ideal Organizations to look from

Digital product companies, matured startups, Digital natives, Large IT services companies

Direct reports

2-3

Vodafone Idea Limited(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership

5.00-7.00 Years