Global Services Human Resources Operations Lead

WHAT YOU'LL DO As part of our GS HR Operations’ team you will be responsible to support and execute our HR Practices catering to multiple functions that are hosted out of our GSD hub. The role will focus on managing all critical HR processes across employee lifecycle such as – onboarding, exit, grievance handling, ER issues, HR policies, performance, employee data, HR compliances, etc. You will partner with the Hub HR teams to facilitate, support and execute organizational changes from time to time as required. As Global Services India continues to grow we seek a seasoned HR professional with the ability to manage the scale as our organization transforms over the coming years. Responsibilities include, but is not limited to: • Execute the HR Ops processes & programs by liaising with HR BPs and COEs in alignment with regional compliances and corporate directions • Develop and maintain effective business partnerships and serve as a consultant for all HR areas • Close partnership with HR counter parts across the globe, specifically in the HUB to ensure alignment on HR matters • Serves as the first point of contact for staff and managers with regard to HR policies and procedures ensuring appropriate communication and consistent application • Analyze trends and metrics in partnership with the HR team across BUs to develop / improve solutions, programs and policies • Support in both internal and external HR Audits • Manage onboarding and partner with the TA team to ensure compliances and documentations are met per the defined processes • Manage exits and analyze trends to help business and HR leadership team to manage Talent • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention • Provide guidance on HR issues including development and talent performance including Employee Relations issues • Partner and help support in implementation of critical HR projects from time to time per organizational direction YOU'RE GOOD AT • Interpersonal skills, sound judgement , prioritizing tasks & multitasking • Influencing people and developing relationships • Project Management to deliver operational objectives • Excel, PowerPoint and HR Management systems like Workday • Verbal and written communication and articulation. YOU BRING (EXPERIENCE & QUALIFICATIONS) • PGBDM / Master Degree in Business, Human Resources, Organization Development or other related field is required • Minimum 7-9 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders • Experience of working in a large complex organization in an ambiguous environment and managing teams through periods of change • Knowledge and understanding of HR compliance, Administration, HR Generalist activities and Management Information (MI) reporting • Experience and managing data requests with a good knowledge of Data Protection legislation, its implications, and the need to comply • Exceptional interpersonal skills, sound judgement and the ability to juggle many competing priorities simultaneously • Ability to influence leaders and is able to build and nurture relationships across organization • Project Management experience to deliver operational objectives • Strong excel and PowerPoint skills, ideally Slack, Trello and Egnyte, Experience with HR Management systems like Workday and Case Management software is a plus • Flexibility to support the team to cater to a diverse, international set of stakeholders. Willingness to be flexible with regard to office timings YOU'LL WORK WITH BCG’s HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees—from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility