Global L&D Operations Manager
Published date: 2024/01/10
- Location: New Dwlhi, India
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Global L&D Operations Manager
BCG, Boston Consulting Group
New Delhi, Delhi
Apply
14 hours agoFull–time
WHAT YOU'LL DO
Our learning and development experience is designed to prepare the consulting team and the entire staff for their current roles and the next level of challenges. It is delivered through a combination of in-person (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms).
The Global L&D Service Center is overseeing and manages the participant pools of worldwide, regional training programs, as well as supports the planning preparation, and execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis.
The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but initial allocations and focus of the role are likely to be as follows:
• Directly manage and supervise a Global L&D Operations team of 6 members
• Understand, design and plan for staffing and capacity of the team, ensuring utilization of team’s capacity and optimum productivity while delivering quality output to stakeholders
• Work with line Managers across the team to determine areas of focus, gaps and upskilling topics where needed
• Build strong and credible relationships across and beyond teams, while being empathetic to adapting and responding to client feedback.
• Work in a matrix structure with a strong focus to partner with stakeholders and work to build an effective relationship to achieve common goals
• Implement and suggest effective L&D communication plan and strategy while supporting our global operations team to manage participants lifecycle (registration, cancelation, logistics and database management)
• When required, be prepared to host our virtual
Global L&D Operations Manager
BCG, Boston Consulting Group
New Delhi, Delhi
Apply
14 hours agoFull–time
WHAT YOU'LL DO
Our learning and development experience is designed to prepare the consulting team and the entire staff for their current roles and the next level of challenges. It is delivered through a combination of in-person (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms).
The Global L&D Service Center is overseeing and manages the participant pools of worldwide, regional training programs, as well as supports the planning preparation, and execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis.
The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but initial allocations and focus of the role are likely to be as follows:
• Directly manage and supervise a Global L&D Operations team of 6 members
• Understand, design and plan for staffing and capacity of the team, ensuring utilization of team’s capacity and optimum productivity while delivering quality output to stakeholders
• Work with line Managers across the team to determine areas of focus, gaps and upskilling topics where needed
• Build strong and credible relationships across and beyond teams, while being empathetic to adapting and responding to client feedback.
• Work in a matrix structure with a strong focus to partner with stakeholders and work to build an effective relationship to achieve common goals
• Implement and suggest effective L&D communication plan and strategy while supporting our global operations team to manage participants lifecycle (registration, cancelation, logistics and database management)
• When required, be prepared to host our virtual
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