General Manager (BPO Sales)

Domestic BPO Experience Mandatory

The Business Development Head will be responsible for spearheading the business interests of the company.

• Grow new and existing accounts and manages the entire sales cycle for delivery of customized business solutions i.e. BPO & Call Centre Services to clients.

• Identifies and implements innovative business development and sales strategies to increase company profitability by fully leveraging product/service offerings of Company's horizontal and vertical markets.

• Uses corporate tools to manage the pipeline, metrics, and forecasts and drive business intelligence.

• Tracking Market changes and suggesting ways to direct managers and means to at front in through healthy competition.

• Business continuity with existing clients/vendors.

• Develops sales goals and strategies and ensures alignment with the brand business strategy.

• Regular interaction with the CXO's from the Industry for generating leads and for closure of deals.

• Building up brand and Corporate Relations by participating in the business development efforts.

• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

• Establish marketing contacts with corporations and other third party purchasers of IT services.

• Conduct presentations to these organizations of the services of the company.

• Organize direct negotiations and contacts for services with these organizations.

• Provide direct and regular reporting to the Head Sales/ Business Development.

• Good experience in BPO pre-sales (bid management, due diligence etc.) managing BFSI/FMCG/Telecom/Govt. Projects

• Identifying, qualifying, and securing BPO business opportunities (For Domestic Market); coordinating business generation activities; Looking for solutions.

• To generate new business (to get BPO processes - Domestic for the organization) Building business relationships with current and potential clients.

• Coordination with all stakeholders (sales, solutions, HR, operations, pricing, transition, technology, facilities) to ensure timely and high quality proposal submission

• Present proposed solutions to end clients

• Single point of contact (working closely with the onsite sales and account teams) for senior client stakeholders for all active proposals

• Good understanding of pricing models, engagement models and operating models

• Ability to own discussions with pricing / finance teams to ensure proposals are competitively priced

• The role will require thorough knowledge of capability and credentials in BPO and the existing solutions and offerings in this space