GBS Resourcing Relationship Manager
Published date: 2026/11/07
- Location: Bangalore, Karnataka, India
Design a comprehensive short-term and medium-term plan for Resourcing and Relationship Management in the countries / region, reflecting the Bank's strategic direction in key markets, products and new developments
• Implement workforce planning / demand planning / capacity planning toolkits across the countries / region.
• Responsible for the "commercialisation" of the Resourcing function across the countries / region.
• Conduct and share external market analysis to obtain relevant market intelligence which will enable the better identification of talent.
• Feedback on effectiveness of global Resourcing Centre of Excellence (CoE) products and processes, as well as contributing to Global Resourcing strategy.
Business
Feed demand plans to Resourcing Hub function in a timely fashion to enable efficient resource planning.
• Monitor the quality of resourcing delivery from hub
• Provide resourcing performance analysis and drive continuous improvement in resourcing services using data and reporting to offer insights to relevant stakeholders.
• Demonstrate deep understanding of business environment and strategy in order to effectively articulate challenges and opportunities to the hub function.
• Act as an escalation point for service delivery failures and partner with the business and hub teams to implement rapid resolution plans.
Processes
Inspire a focus on quality improvement at all times, looking internally and externally for best practice.
• Close analysis of available metrics to understand service delivery challenges; work collaboratively to resolve these through drawing together all relevant stakeholders.
• Work in partnership with the business to remove any obstacles to service delivery
• Partner with RESOURCING HUBs and HRBPs to ensure roll-out of world class processes and tools to support resourcing excellence as well as embedding new processes and ways of working
People and Talent
Contribute to discussions regarding succession planning and internal hiring, as well as impact this will have on hiring decisions / strategy.
• Set appropriate tone and expectations with team and work in collaboration with partners
• Create and maintain a culture of open communication at all levels which subsequently filters through to excellent customer engagement
• Role model valued behaviours, leading by example.
Risk Management
• Accountable for resourcing-related risks in country / region of responsibility
• Demonstrate a deep understanding of operational risks in areas of responsibility
• Proactive risk management; remain vigilant in identifying and managing forward
• Implement workforce planning / demand planning / capacity planning toolkits across the countries / region.
• Responsible for the "commercialisation" of the Resourcing function across the countries / region.
• Conduct and share external market analysis to obtain relevant market intelligence which will enable the better identification of talent.
• Feedback on effectiveness of global Resourcing Centre of Excellence (CoE) products and processes, as well as contributing to Global Resourcing strategy.
Business
Feed demand plans to Resourcing Hub function in a timely fashion to enable efficient resource planning.
• Monitor the quality of resourcing delivery from hub
• Provide resourcing performance analysis and drive continuous improvement in resourcing services using data and reporting to offer insights to relevant stakeholders.
• Demonstrate deep understanding of business environment and strategy in order to effectively articulate challenges and opportunities to the hub function.
• Act as an escalation point for service delivery failures and partner with the business and hub teams to implement rapid resolution plans.
Processes
Inspire a focus on quality improvement at all times, looking internally and externally for best practice.
• Close analysis of available metrics to understand service delivery challenges; work collaboratively to resolve these through drawing together all relevant stakeholders.
• Work in partnership with the business to remove any obstacles to service delivery
• Partner with RESOURCING HUBs and HRBPs to ensure roll-out of world class processes and tools to support resourcing excellence as well as embedding new processes and ways of working
People and Talent
Contribute to discussions regarding succession planning and internal hiring, as well as impact this will have on hiring decisions / strategy.
• Set appropriate tone and expectations with team and work in collaboration with partners
• Create and maintain a culture of open communication at all levels which subsequently filters through to excellent customer engagement
• Role model valued behaviours, leading by example.
Risk Management
• Accountable for resourcing-related risks in country / region of responsibility
• Demonstrate a deep understanding of operational risks in areas of responsibility
• Proactive risk management; remain vigilant in identifying and managing forward
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