Gainsight Administrator

Gainsight Administrator will play a crucial role in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team. Gainsight Administrators collaborate with cross-functional business teams to translate the needs of the Customer Success organization into design/architecture, optimizing our Gainsight Implementation.
You will translate these requirements into technical designs that you will implement in Gainsight and, at times, integrated into Salesforce, while adhering to systems administration best practices. Gainsight Administrators then train team members and business partners to use the workflows they’ve set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively. Altogether, they create and manage scalable processes and solutions on the Gainsight platform to support business goals.

Key Responsibilities:
Collaborate with cross-functional business teams to develop customer success strategies
Recommend architecture, integration and configuration using Customer Success application tools and logic (S3, API, Gainsight Rules Engine)
Strategically Configure and implement new solutions, Test, Document, and educate internal Operations on system design to ensure long-term success
Develop and continually improve the delivery of Customer Success KPIs—such as customer health, recurring revenue, and retention
Configure and deploy Gainsight reports and dashboards to global stakeholders at all levels of the business
Produce technical design documents and supporting materials which may be used by resources within the organization to understand or complete configuration