FX Trade Floor Support

FX Trade Floor Support (Near Shore)
Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
The eFX RTB team is accountable for all technology services associated with eFX platform globally. The team is responsible for managing the availability of mission-critical services, working closely with the business facing client support team, and driving continuous improvement of stability, quality, and efficiency through effective service management and reliability engineering. The eFX franchise is a key revenue generating part of the business and providing a first class support, and an available and resilient service is paramount to the team's purpose.
What will you be doing
• Contribute toward critical team accountabilities and deliverables including availability and stability of the eFX platforms, capturing incidents and resolving issues in a timely manner.
• Develop a deep understanding of the eFX business systems, including the front-back processes and technology services (applications and infrastructure) supporting the businesses.
• Involvement in major incidents and operational issues impacting the business, including recovery / resolution.
• Produce ad-hoc reporting or MI for both IT and business stakeholders
• Participate in build out of ITRS monitoring capabilities
• Constantly seek areas of improvement, creating documentation or process automation
• Collaborate with technology teams across applications and infrastructure to deliver 'production ready' bug fixes and enhancements.
• Partner with the business and key stakeholders, keeping aligned to business direction, growth and strategic initiatives, whilst influencing decisions that positively impact the stability, quality and efficiency of service.
• Deliver a 'best-in-class