Front Office Executive (Receptionist)
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Job details
No matching job preferences
Salary
₹15,000 - ₹20,000 a month
Job type
Full-time
Qualifications
Total work: 1 year (Preferred)
Full Job Description
Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Managerwhen needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Requirements and skills
Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Job Type: Full-time
Salary: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91 9964412566
No matching job preferences
Salary
₹15,000 - ₹20,000 a month
Job type
Full-time
Qualifications
Total work: 1 year (Preferred)
Full Job Description
Responsibilities
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Managerwhen needed
Record information in the logbook daily
Ensure compliance with health and quality standards
Requirements and skills
Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Job Type: Full-time
Salary: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91 9964412566
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