Front Office Executive

Roles & Responsibilities:-
• Greets, registers, and assigns rooms to guests.
• Issues room key to guest.
• Responsible for proper key control and other security measures.
• Transmits and receives telephone messages and sets up guests’ wake-up calls.
• Date stamps, sorts, and racks incoming mail and messages.
• Answers inquiries pertaining to hotel services, registration of guests, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts. Operates the front office computer system.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, laundry or telephone, to guest folio.
• Checks out guests and inquires about their stay.
• Actively builds awareness of the Brand to guests.
• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
• Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Ensures in compliance of all company policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested.

Requirements:-
• Excellent interpersonal communication and customer service skills.
• General knowledge of computers.
• Maintains professional appearance.

Job Types: Full-time, Regular / Permanent

Pay: ₹11,000.00 - ₹14,000.00 per month

Benefits:
• Food provided
• Provident Fund

Schedule:
• Rotational shift

Supplemental pay types:
• Performance bonus
• Yearly bonus

Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:
• Bachelor's (Preferred)

Experience:
• total work: 1 year (Preferred)

Language:
• Hindi (Preferred)
• English (Preferred)

Work Location: In person