Front Office Executive

We are looking for a Front Office Exwecutive to make our guest feel welcome and ensure their pleasant and comfortable stay at our Villa.

If you have previous hospitality experience and are familiar with villa / hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.

Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our guests are satisfied.

Responsibilities

· To greet guests with warmth having highest level of hospitality and professionalism.

· Ensuring guests are taken care of as per VIP standards while providing acceptable solutions for guest complaints/issues adhering to company policies

· Encouraging guests to give feedback & reviews online

· 0% guest escalations

· End to end co-ordination for all guest related requirements

· Pre-planning the itinerary with guests on WhatsApp groups, noting down their preferences (food, alcohol, activities) and providing suggestions basis same.

· Assisting guests with table bookings, spa/salon appointments, day trip planning, activities within + outside the villa and any such adhoc requests.

· Monitoring itinerary closely making sure everything is ready as per schedules and being prompt in making adjustments for any last minute changes/cancellations.

· Encouraging guests to indulge in a variety of experiences at VIP.

· Business development by doing tie ups with restaurants, spa and other experiences.

· Keeping cost and wastage under control.

· Maintain groceries stock and replenish as per requirement in liaison with chefs + finance.

· H/K supplies, villa amenities, guest experience items, miscellaneous stock up keep and maintenance.

· Maintain minimum stock and order as per requirement in liaison with purchase manager + finance.

· Keeping cost and wastage under control.

· Kitchen monitoring, staffing, ensuring timely food services.

· Daily HK checklist to be maintained along with quality & hygiene checks done.

· Assigning driver duties as per guest requirements, making sure cars are kept clean and ready.

· Grooming checks to be done for all the staff (drivers, H/K, kitchen) making sure they are following highest level of personal hygiene.

· Maintain low attrition within the contractual staff.

· Daily checks to ensure proper and efficient working of the property and its amenities.

· Co-ordination with vendors for repairs & maintenance at the villa.

· Keeping a track of AMC, yearly subscriptions, servicing etc ensuring timely renewals.

· Supervising the work & checking to ensure proper solution is provided.

· Highlight urgent/long duration work to management & schedule repairs as per booking schedule

Requirements and skills

· Proven work experience as a front office Executive, Villa Experiences Executive , Guest Relations Executive GRE, F&B Executive or similar role

· Understanding of all hotel management best practices and relevant laws

· Hands-on experience with Hotel Management software (PMS)

· Proficiency in English; knowledge of other languages is a plus

· Customer service drive with outstanding communication and active listening skills

· Excellent problem-solving and multitasking skills

· Leadership skills along with the ability to motivate a team into high performance

· Ability to work flexible hours

· Strong sense of responsibility and a professional presentation

· BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Job Types: Full-time, Regular / Permanent, Fresher, Contractual / Temporary
Contract length: 12 months

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Food provided

Schedule:

Day shiftEvening shiftFlexible shiftRotational shift

Supplemental pay types:

Performance bonus