Front Desk Manager
Published date: 2026/11/07
- Location: Maharashtra , Pune , India
time
Job Number 22158499 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Job Number 22158499 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
0 page views
Related listings
-
Hindustan WellnessCustomer Care ExecutiveTo do routine and special test reporting as required. • To interact with the clinician in case of any queries. • To ensure that daily quality control is in place and to help the technical staff in taking action against the outliers. • To continuously...2026/11/09
-
Customer Service Analyst 1-SupportCustomer Care ExecutiveAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via ph...2026/11/09
-
9587065945 **Motorola ** Customer services jobs < Day / Night > JaipurCustomer Care Executive9587065945 **Motorola ** Customer services jobs < Day / Night > Hiring in both process, domestic as well as in international. Salary:INR 1,75,000 - 3,50,000 P.A. Depend ON Performance Industry:BPO / Call Centre / ITES Functional Area:ITES , BPO...2026/11/09