Freshers for Work from Home

This role may involve analysis, research, and problem-solving to obtain resolution. Applied judgment is required to develop, modify and adapt procedures in order to most effectively meet demands in atypical situations.

Essential Duties & Responsibilities:

Demonstrate ability to actively listen, understand client questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred . Interact with professionals of all levels. Examples include calling the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90 day supply requests.

Uses software applications to document call interactions

Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment

Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent in the most favorable manner

Job Requirements

Education & Experience:

High School Diploma or GED Equivalent is required

Proficient in Microsoft Word, Excel, Outlook and Google and ability to learn new software as needed

At least two-five years of related experience and/or training; equivalent combination of education and pharmacy or related patient interaction experience

Ability to work a minimum of 30 hours per week between the hours

Skills:

Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees

Strong time-management skills and keen eye to detail

Ability to deal with all situations in a calm and positive manner

Strong interpersonal skills

Ability to work remotely with minimal supervision as this role is largely self-directed .

Key Skills
• Microsoft Office
• Communication Skills
• Leadership Skills
• English Editor

Functional Area

Analytic and Business Intelligence

Qualification

Higher Secondary