Freight Forwarding - Customer Service Executive
Published date: 2026/11/07
- Location: Kochi, Kerala, India
JOB DESCRIPTION (FEMALE CANDIDATE ONLY)
➢ To ensure the quality of customer service department across all branches of TradeRoute Logistics.
➢ Interacting with shipping lines, airlines, vendors and customers on a daily basis to ensure quality customer service and smooth operations in day to day business.
➢ To carry out the daily tasks to perfection through direct and indirect means of communication.
➢ To perform accurate and timely data entry in the prescribed software.
➢ Ensuring data integrity and quality in the documentational aspects.
➢ Maintain daily status reports and create other reports as and when asked to.
➢ Ensuring file and document compliance.
➢ Process flow execution, monitoring and optimization.
➢ Customer liaison, feedback, and reporting to ensure customer satisfaction and retention.
➢ Track and trace of shipments and provide timely update to sales department.
➢ Dispute handling with a solution-oriented approach as and when required.
➢ Ensure customer confidence and protect the business by keeping confidentiality of information.
➢ To provide assistance to the senior management in any tasks pertaining to the organization.
➢ To give administrative assistance to the MD when advised to.
➢ Any additional responsibility as per the discretion of the management.
Additional Notes
The ideal candidate is a people person, a team player, who is outgoing, energetic, and positive with a willingness to learn and expand one's horizon and grow with the organization.
Office working hours
Monday to Friday – 0930 HRS to 1800 HRS
➢ To ensure the quality of customer service department across all branches of TradeRoute Logistics.
➢ Interacting with shipping lines, airlines, vendors and customers on a daily basis to ensure quality customer service and smooth operations in day to day business.
➢ To carry out the daily tasks to perfection through direct and indirect means of communication.
➢ To perform accurate and timely data entry in the prescribed software.
➢ Ensuring data integrity and quality in the documentational aspects.
➢ Maintain daily status reports and create other reports as and when asked to.
➢ Ensuring file and document compliance.
➢ Process flow execution, monitoring and optimization.
➢ Customer liaison, feedback, and reporting to ensure customer satisfaction and retention.
➢ Track and trace of shipments and provide timely update to sales department.
➢ Dispute handling with a solution-oriented approach as and when required.
➢ Ensure customer confidence and protect the business by keeping confidentiality of information.
➢ To provide assistance to the senior management in any tasks pertaining to the organization.
➢ To give administrative assistance to the MD when advised to.
➢ Any additional responsibility as per the discretion of the management.
Additional Notes
The ideal candidate is a people person, a team player, who is outgoing, energetic, and positive with a willingness to learn and expand one's horizon and grow with the organization.
Office working hours
Monday to Friday – 0930 HRS to 1800 HRS
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