Fraud recovery/Voice process

We have huge openings for JP Morgan – International Voice Process Candidates must have international Calling Experience. For further details please contact below given number: Afeefa – 7829336184 Smitha – 8884777961 Chethana – 7829336034 Laxmi – 8431721735 (Kindly WhatsApp if the number is busy) We are looking out for candidates who has minimum 1 year of experience in International Customer support only. Process Name: International Voice Process Designation: Fraud specialist Shift Timings : Rotational Shift & Rotational Off Work Location: Bangalore Salary Package : 6 lpa Rounds of Interviews : HR round / Voice & Accent / Manager Round Graduate Qualifications : Any Graduates/undergraduates Experience Needed : Experience in International BPO / Call Centre / Client Servicing / Customer Service / Technical Support. ROLES & RESPONSIBILITY : Customer Focus • Take ownership of each customer while empathizing and prioritizing customer needs. • Resolve conflicts and manage customer expectations. • Determine customer needs and provide appropriate solutions through relationship building. Problem Solving Skills • Approach problems logically and with good judgment to ensure the appropriate customer outcome. • Make appropriate decisions on behalf of the customer quickly and effectively. • Effectively prioritize work to ensure efficiency. • Conduct research as needed. Required Candidate profile: Candidates who are with relevant experience can apply • Possess good analytical skills – detail oriented. • Possess good communication skills, both oral and written. • Be familiar with Microsoft applications and working knowledge of MS excel. • Have a good attitude – should be committed to the work. Note : Candidates should have experience in international voice process and work location is Bangalore , However candidate should be fine relocating to Bangalore