First Line Manager (FLM)
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Role Purpose
The purpose of this role is to execute the process and drive theperformance of the team on the key metrices of the process.
Do
• Ensure process is executed as per the client contract
• Conduct briefings before every shift to drive focus on keymetrices and debrief at the end of the shift to drive focus of the teamon quality and adherence to contract compliance processes
• Prepare notes from the huddle meetings and share it with theteam
• Prepare and share
The purpose of this role is to execute the process and drive theperformance of the team on the key metrices of the process.
Do
• Ensure process is executed as per the client contract
• Conduct briefings before every shift to drive focus on keymetrices and debrief at the end of the shift to drive focus of the teamon quality and adherence to contract compliance processes
• Prepare notes from the huddle meetings and share it with theteam
• Prepare and share
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