Finacle Desk Support
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
Single Point of Contact for all branches of the reporting RRB
Log all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user.
Analyse all calls received and update the comments on analysis before assigning it to L2.
Provide the solution on time as per the SLA norms.
Learn the new features and changes incorporated in a patch when ever it is implemented.
Finacle Front End application support.
Help the user to navigate the Finacle Menu options.
Follow up with the user till the required information is received for analysis.
Update the status of the call in EMS tool (CA Service Desk) with proper remarks (Cause of the incident and solution provided with functional & technical explanation)
Hand shake with the previous/next shift support engineer to get update of pending/critical calls during shift change.
Interact with Banks IT team when ever required to complete the calls
Upload table dumps/any other output asked by Infosys with respect to the calls lodged with them
Provide required assistance to L2, server, database team in implanting the Finacle patches.
Provide the resolution and get the call closed for all the calls that are assigned from L1 level which includes vendor interaction
Job Type: Full-time
Salary: From ₹20,809.00 per month
Benefits:
Health insurance
Provident Fund
Shift:
Day shift
Evening shift
Fixed shift
Flexible shift
Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Application Deadline: 25/05/2023
Log all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user.
Analyse all calls received and update the comments on analysis before assigning it to L2.
Provide the solution on time as per the SLA norms.
Learn the new features and changes incorporated in a patch when ever it is implemented.
Finacle Front End application support.
Help the user to navigate the Finacle Menu options.
Follow up with the user till the required information is received for analysis.
Update the status of the call in EMS tool (CA Service Desk) with proper remarks (Cause of the incident and solution provided with functional & technical explanation)
Hand shake with the previous/next shift support engineer to get update of pending/critical calls during shift change.
Interact with Banks IT team when ever required to complete the calls
Upload table dumps/any other output asked by Infosys with respect to the calls lodged with them
Provide required assistance to L2, server, database team in implanting the Finacle patches.
Provide the resolution and get the call closed for all the calls that are assigned from L1 level which includes vendor interaction
Job Type: Full-time
Salary: From ₹20,809.00 per month
Benefits:
Health insurance
Provident Fund
Shift:
Day shift
Evening shift
Fixed shift
Flexible shift
Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Application Deadline: 25/05/2023
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