Field Service Engineer

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Field Service Engineer

Description

Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site

Independently performs diagnostics and completes repairs on equipment at customer site

Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime

Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc

Manages parts and spares inventory at the work site

Escalates unresolved issues to product specialists / Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional sales and service opportunities with customer

Completes training in line with skill and business requirements

Maintains work area and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Skills

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.