Executive / Senior Executive - Customer Care
Published date: 2026/11/09
- Location: Jaipur, Rajasthan, India
Full-Time (Jaipur ) 1-2 Experience
Executive Customer Care
Roles and Responsibilities
Respond to customer queries promptly and accurately, via phone, email, or chat. Escalate to the right level if questions are not resolved within the turnaround time.
Update our internal databases with information about grievances, complaints, issues, and valuable discussions with customers. Monitor customer complaints and reach out to provide assistance. Follow up with customers to ensure their issues are resolved.
Identify customer needs and help customers with products and services. Coordinate with different departments and business centers.
Effectively service the leads and ensure conversion into sales as per the laid out process. Meet the monthly sales targets as assigned by the reporting manager.
Inform customers about new products, features, and services.
Gather customer feedback and share it with our Sales and Marketing teams
Executive Customer Care
Roles and Responsibilities
Respond to customer queries promptly and accurately, via phone, email, or chat. Escalate to the right level if questions are not resolved within the turnaround time.
Update our internal databases with information about grievances, complaints, issues, and valuable discussions with customers. Monitor customer complaints and reach out to provide assistance. Follow up with customers to ensure their issues are resolved.
Identify customer needs and help customers with products and services. Coordinate with different departments and business centers.
Effectively service the leads and ensure conversion into sales as per the laid out process. Meet the monthly sales targets as assigned by the reporting manager.
Inform customers about new products, features, and services.
Gather customer feedback and share it with our Sales and Marketing teams
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