Executive - Semi Voice Process /Customer Support Associate / BPO
Published date: 2024/01/10
- Location: Bengaluru, , Karnataka, India
Greetings from JobShop, We are India's Largest BPO Recruitment Company. Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring
JOB DESCRIPTION
• To achieve desired customer delight by ensuring satisfactory response to customer interaction.
• Manage Customer Interactions through chat Inbound voice and data contact.
• Ability to handle unresolved queries of customers.
• Update the existing database with changes and status of each
• Customer query/resolution.
• To ensure satisfactory resolution of various issues
• To interface with respective work center for resolution of complaints.
• Manage resolution of billing queries/ Issues.
• Be adequately trained and updated on any changes that take place from time to time.
• Managing service delivery to customers to ensure high customer satisfaction levels
• and customer retention.
Required Skills
• Strong typing and oral communication skills
• Listening and Memory Retention skills
• Problem Solving skills
• Flexibility to work in varied shifts within a 24/7 environment; including weekend holiday work schedules.
Knowledge
• Qualification: Diploma/ Under Graduate / Graduate
• Experience: 1 Year experience from contact center background(Preferably telecom domain)
Age Group
• The incumbent should be in the age group of 19-35 years.
Location: Bangalore
For More Details Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring
Skills: 3
Experience: 1.00-5.00 Years
Education: Bachelor Of Technology (B.Tech/B.E), Bachelor of Commerce (B.Com), Bachelor of Business Administration (B.B.A), Diploma, 12th Class (XII
JOB DESCRIPTION
• To achieve desired customer delight by ensuring satisfactory response to customer interaction.
• Manage Customer Interactions through chat Inbound voice and data contact.
• Ability to handle unresolved queries of customers.
• Update the existing database with changes and status of each
• Customer query/resolution.
• To ensure satisfactory resolution of various issues
• To interface with respective work center for resolution of complaints.
• Manage resolution of billing queries/ Issues.
• Be adequately trained and updated on any changes that take place from time to time.
• Managing service delivery to customers to ensure high customer satisfaction levels
• and customer retention.
Required Skills
• Strong typing and oral communication skills
• Listening and Memory Retention skills
• Problem Solving skills
• Flexibility to work in varied shifts within a 24/7 environment; including weekend holiday work schedules.
Knowledge
• Qualification: Diploma/ Under Graduate / Graduate
• Experience: 1 Year experience from contact center background(Preferably telecom domain)
Age Group
• The incumbent should be in the age group of 19-35 years.
Location: Bangalore
For More Details Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring
Skills: 3
Experience: 1.00-5.00 Years
Education: Bachelor Of Technology (B.Tech/B.E), Bachelor of Commerce (B.Com), Bachelor of Business Administration (B.B.A), Diploma, 12th Class (XII
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