Executive-Relationship Management

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Executive-Relationship Management

American Express
Hyderabad, Telangana
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6 minutes agoFull–time
You Lead the Way. We've Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Key Success factors & Responsibilities:

• This is a front-line Sales position in the Consumer Cards Sales team, and is responsible for driving business, achieving monthly sales targets and acquiring new customers through consultative selling of our Premium cards products via defined Retail channel of acquisition.

• Prospecting for new Premium customers through existing leads and cold calling and maximizing lead generation

• Timely execution of all sales activities – leads, campaigns, referrals & any self-generated leads

• Tracking and reporting sales performance including pipeline, acquisition results and market conditions

• Set appointments, listen to customer needs and sell most appropriate premium product

• Researches and understands prospects before making the call

• Ensures all applications are fully and accurately completed, and submitted properly

• Be the interface between Amex and the customer to resolve any application processing issues

• Drive the on-boarding of new customers and initiates spend enablement activities

• Keep up-to-date on products and competition
• Attend and participate in regular staff meetings

• Engage in regular portfolio planning to determine areas of focus & project accurate full year forecasts

• Attend relevant industry and partner conferences, tradeshows and networking events

• Ensuring all performance standards are met viz. business targets, controls and compliance

• Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers

• Expansion of internal and external