Executive Operations

Summary – KRA will be mix of revenue target + Operational fulfilment + Customer Satisfaction
Roles & Responsibilities: -
• Coordinate with Healthcare Units ( Hospitals/Clinics etc) and their doctors to ensure 100% completion of appointments
• Work with Units to on-board and update Doctor profiles as and where required
• To be well versed with Apollo 24|7 platforms
• Adhere and align with all management targets - Driving KRA volume/ revenue targets as shared by superiors
• Collect and report data and share MIS with seniors
• Training and collecting feedback from Unit level Operations team and doctors on all new enhancements on our app and web
• Help coordinate and connect with Technical teams to resolve unit level issues
• Problem resolution of all complaints (Patients, Units and Consultants) and ensuring good customer experience.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyse the data.
• Attend mandatory training sessions to stay updated on product or company policy changes
Experience / Skills Required:

- Prior experience with Hospital customer service, Front office and call centres in relevant job roles preferred
- Freshers may also be considered and must be committed to work for minimum 2yrs
- Must know Hindi and English and should be good in communicating as well.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Must be available to work some holidays and weekends (Remote and on site)
- Must have basic knowledge of computers and mobile apps usage
- Must have minimum Beginners level of Ms Excel and Ms PowerPoint
- Must have excellent interpersonal and problem-solving skills