Executive Housekeeper (Mumbai)

Manage the daily activities of the Housekeeping Department to include appropriate cleaning of all offices, bedrooms, seating areas, washrooms, restaurants, suites, and all public spaces.
• Supervise and coordinate the activities of the team to ensure smooth and efficient operation of the Housekeeping Department.
• Conduct periodic walk-through of the hotel. Tour public areas and grounds to ensure the appearance of such areas reflect highly on the hotel, brand, and company.
• Lead, develop, motivate and empower employees to deliver operational best practices.
• Accountable for managing the annual budget, capital expenditure projects, staffing and adhering to Soho House guidelines.
• Consistently come up with product and service improvements as well as ways to generate new business.
• Plan, organize and direct the team members to ensure the highest degree of guest satisfaction.
• Establish and maintain accurate inventory records.
• Assure that equipment is properly maintained and meets health and safety requirements.
• Report, order and replace damaged items or inventory that is not sufficient.
• Conduct, capture and track daily room and public area inspections.
• Recruit, schedule and train all new housekeeping team members.
• Expert in Housekeeping and excellent knowledge of all departments internally.
• Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property.
• Respond swiftly and effectively in any hotel emergency of safety situations.
• Ensure proper handling of guests. Protect their privacy and confidentiality.
• To ensure the Company culture is visible in all aspects of the business.
• Ensure that company reporting systems are adhered to.
• Comply with all Company policies, standards and local laws