Executive Housekeeper

Key Responsibilities of the Executive Housekeeper:
• Ensures the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Develops and implements plans where housekeeping initiatives & hotel targets are achieved
• Leads and manages the housekeeping team, fostering a culture of growth, development and performance within the department
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Establishes and delivers an effective programme that advances service standards, profitability and cost control
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow up as required

Requirements of the Executive Housekeeper:
• Proven experience in housekeeping with strong problem solving capabilities
• Excellent leadership skills with a hands on approach and lead by example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills