Executive GWO Inquiry

Company Description

Avery Dennison Corporation is a global leader in labeling and packaging materials and solutions. The company’s applications and technologies are an integral part of products used in every major market and industry. Avery Dennison serves customers with insights and innovations that help make brands more inspiring and the world more intelligent.

Founded in 1935. A FORTUNE 500 ® Company with sales of $9 billion in 2022

Global Operations in 50 countries with two industry leading business-

Label and Graphics Materials - a global leader in the design and manufacture of pressure sensitive and non-adhesive coated papers, films and foils that are widely used in brand identity, bar-code labeling systems, product identification and other applications by label converters, consumer product companies, and others.

Retail Branding and Information Solutions (RBIS) - provides sustainable, intelligent and creative services and solutions that elevate brands and accelerate performance throughout the global retail supply chain.

Avery Dennison India

Since entering India in 1997, Avery Dennison has experienced strong growth for the businesses, Label and Graphics Materials as well as RBIS and employs more than 1000 people. Label and Graphics Materials India works closely with brand owners, packaging professionals and converters in different segments viz. Home & Personal care, Pharmaceutical, Food & Beverages, and Durables for providing labeling insights and solutions. Avery Dennison India has three manufacturing facilities in Greater Noida and Pune; as a network of strategically located sales and distribution centers in Bangalore and Kolkata as well.

For more information, visit

www.averydennison.com/India


Job Description

As a member of the Global Workforce Operations (GWO) team, the Employee Experience Representative creates genuine, trusting working relationships with employees and is excited about creating a positive experience for the Avery Dennison workforce. This person provides quality initial support services to all employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with established service levels.

This role is responsible for:

Be an expert at resolving employee inquiries for multiple countries within the hub.
Preparing and creating the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft) and executing PeopleSoft Data Transactions
Preparing and creating data reporting requests & delivering insights.
Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow (e. g., email, phone, chat, and case management system)
Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate
Educate employees of services available to them and encourage self-service tools and other systems
Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization
Manage Employee insurance administration & renewal process
Manage on-boarding & offboarding processes

Qualifications
3-6 years HR working experience required
General familiarity of internal landscape, HR sub-functions, and knowledge of HR, benefits administration and procedures preferred
Tech savvy, ability to quickly learn and adapt to internal systems
Superior excel and data reporting skills. Experience with HR reporting and data analytics
Experience with PeopleSoft Data Transaction Management and Service now would be an advantage
Ability to generate a sense of urgency with understanding of when to escalate issues
Ability to handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
Ability to document processes and make recommendations for improvements
Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes
Superior written communication skills in English & Kannada required
Ambassador for service excellence to deliver best in class employee and workforce experience, using service delivery platforms [or in person when it matters]

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER