Executive - Customer Support - BPO
Published date: 2026/11/09
- Location: Bengaluru, Karnataka, India
Role: Customer Support ExecutiveExperience: 1 to 2 yearsLocation: BangaloreNotice Period: ImmediateWork: Contract (Shift)Budget: 2.20 LPACompany: WiproJob Description : Responsibilities : - Understanding the products and services provided by the company.- Preparing company policies and procedures.- Developing training lessons with service delivery systems.- Managing a team of Customer Support Representatives.- Supporting the customer through an email ticketing system and phone calls.- Resolving customer complaints and queries.- Providing detailed information to customers.- Monitoring the performance of individual representatives.- Maintaining records of each phone call for future reference- Assisting the HR department with hiring new employees.Skills : - Kannada Speaking is Mandatory- Inbound Calls - Welcome Calls- Handling KYC Norms- Service Requests- Handling Complaints (ref: updazz.com)
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