Executive - Customer Support
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Hsc+graduate both can apply//Good comms reqd.- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers (ref: updazz.com
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