Executive - Customer Experience
Published date: 2024/01/10
- Location: India
ob Description
Functional responsibilities
1. Respond to customer complaints and queries via email
2. Outcall customers to provide resolution.
3. Coordinate with other departments – especially Airport, call center, and finance to resolve customer complaints and queries and provide resolution to customers.
4. Responding to the high volume of customer queries and complaints
Behavioural competency
1. Eagerness to learn
2. Time management
3. Great team player
4. Customer centric approach
Technical Knowledge
1. Excellent English and Hindi language skills both verbal and written
2. Good typing skills
Minimum Eligibility
1. Graduate
2. Prior work experience in email process (Desired)
3. Prior experience in customer grievance handling (Desired)
Functional responsibilities
1. Respond to customer complaints and queries via email
2. Outcall customers to provide resolution.
3. Coordinate with other departments – especially Airport, call center, and finance to resolve customer complaints and queries and provide resolution to customers.
4. Responding to the high volume of customer queries and complaints
Behavioural competency
1. Eagerness to learn
2. Time management
3. Great team player
4. Customer centric approach
Technical Knowledge
1. Excellent English and Hindi language skills both verbal and written
2. Good typing skills
Minimum Eligibility
1. Graduate
2. Prior work experience in email process (Desired)
3. Prior experience in customer grievance handling (Desired)
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