Executive Customer Care
Published date: 2026/11/08
- Location: Ahmedabad, Gujarat, India
The role requires to communicate with the customers via email and outcall to keep them posted on their grievance that has been raised/resolved
It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]
Understanding and striving to meet or exceed metrics while providing excellent world class customer service
Good Communication & comprehensive Skills
Ability to write, speak and understand English, Hindi & Marathi
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]
Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves
It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]
Understanding and striving to meet or exceed metrics while providing excellent world class customer service
Good Communication & comprehensive Skills
Ability to write, speak and understand English, Hindi & Marathi
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]
Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves
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