Executive – Connect team

Shift time : Day/ Night shift

Education: Under Graduate or Graduate degree in any specification from an accredited institution.



Job Role
As a Call Centre Staff Executive, your duties will entail:

1. Answering calls from Customers and noting their distresses or queries and provide necessary solution to them by connecting them to right resources as per procedure and protocol.
2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
3. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
4. Building relationships with customers and other team members based on trust and reliability
5. Utilizing software, databases, scripts, and tools appropriately
6. Making sales or recommendations for products or services that may best suit customer’s needs
7. Taking part in training and other learning opportunities to expand knowledge of company and position
8. Adhering to all company policies and procedures


Experience:
1. Freshers
2. Can be from any background, i.e. IT, Hospitality, Travel & Tourism industry etc.



Other Requirements
1. Experience in Customer care and voice process preferably international process
2. Ability to understand various international accents
3. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
4. Understanding of company products, services, and policies.

Skills
1. Proficiency with computers and strong typing skills.
2. Ability to ask prying questions and diffuse tense situations.
3. Strong time management and decision making skills.
4. Adaptability and accountability.
5. Fluency in multiple languages may be desired.
6. Good logical and reasoning abilities

Interested candidates may share their updated CVs to the mentioned mail id
hr@indiaassist.com and haimanti@indiaassist.com