Executive
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Purpose of the Job : The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.
Roles & Responsibilities :
- Handling and resolving customer complaints/queries over phone
- Providing customers with relevant product and service information
- Cross selling various banking products to customers over phone
Key skills :
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts
Competencies :
- Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
- Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
Qualification & Experience : Graduate with 0 to 4 years of experience
Roles & Responsibilities :
- Handling and resolving customer complaints/queries over phone
- Providing customers with relevant product and service information
- Cross selling various banking products to customers over phone
Key skills :
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts
Competencies :
- Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
- Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
Qualification & Experience : Graduate with 0 to 4 years of experience
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