Executive
Published date: 2024/01/10
- Location: Thane, Maharashtra, India
Position Title
Customer Service Executive
Department
Field Operations
Level/ Band
Executive
B. Role Summary (Please specify the few lines one the overall role expectation and delivery)
Will be responsible to do the following –
o Resolve Customer service query.
o Resolve distributors query.
o Service to Sales lead generation.
o SR creation in CRM
C. Organizational Relationships
Reports to
Prasenjit Banerjee
Supervises
NA
D. Job Dimensions
Geographic Area Covered
Pan India
Stakeholders Internal
Sales and Distributions
External
TALIC Customers
E. Key Result Areas ( In Bullet points )
· Customer service
· Distribution servicing
· Service to sales lead generations
F. Competencies ( Please add relevant competencies . Competencies to be filled as per the Competency dictionary only)
Need to have multilingual speaking and understanding capabilities for attending to customer
from Kiosk.
Active listening skills, effective communication, Attention to details, solution oriented are a
few competencies which we are looking at.
Candidates from insurance customer service background will be preferred.
Candidates handling customers service through inbound calls will be preferred.
G Skills Required
Technical
Knowledge of Computer and Excel
Behavioral *
Essential
Desired
Interpersonal skills
Yes
Communication skills
Yes
Creative thinking skills
Yes
Supervising/Leadership skills
Yes
Teamwork Skills
Yes
Influencing skills
Yes
Relationship Building skills
Yes
Decision making skills
Yes
H Incumbent Characteristics
Essential
Desired
Qualification
Graduate
Experience
1 Year
Customer Service Executive
Department
Field Operations
Level/ Band
Executive
B. Role Summary (Please specify the few lines one the overall role expectation and delivery)
Will be responsible to do the following –
o Resolve Customer service query.
o Resolve distributors query.
o Service to Sales lead generation.
o SR creation in CRM
C. Organizational Relationships
Reports to
Prasenjit Banerjee
Supervises
NA
D. Job Dimensions
Geographic Area Covered
Pan India
Stakeholders Internal
Sales and Distributions
External
TALIC Customers
E. Key Result Areas ( In Bullet points )
· Customer service
· Distribution servicing
· Service to sales lead generations
F. Competencies ( Please add relevant competencies . Competencies to be filled as per the Competency dictionary only)
Need to have multilingual speaking and understanding capabilities for attending to customer
from Kiosk.
Active listening skills, effective communication, Attention to details, solution oriented are a
few competencies which we are looking at.
Candidates from insurance customer service background will be preferred.
Candidates handling customers service through inbound calls will be preferred.
G Skills Required
Technical
Knowledge of Computer and Excel
Behavioral *
Essential
Desired
Interpersonal skills
Yes
Communication skills
Yes
Creative thinking skills
Yes
Supervising/Leadership skills
Yes
Teamwork Skills
Yes
Influencing skills
Yes
Relationship Building skills
Yes
Decision making skills
Yes
H Incumbent Characteristics
Essential
Desired
Qualification
Graduate
Experience
1 Year
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