Engr II-Quality Assurance

When you join Verizon Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. Job Description: As a ServiceNow Tester, you will apply your knowledge of ServiceNow to test and automate custom workflows and procedures for various internal groups at Verizon to deliver enterprise-wide business processes. You will use your expertise to solve complex problems and find unique solutions. • Expertise writing Test Cases in Servicenow test management. • Expertise in Test automation through ATF , Tosco and knowledge on performance testing using Jmeter. • Testing ServiceNow applications, workflows and services across Servicenow platform and portal. • Execute Benchmark, load, stress, endurance and other non-functional tests. Monitor application logs to determine system behavior. Address all technical issues; facilitate the resolution and necessary follow up with Development and other cross-functional departments. • Analyzing business scenarios & Understanding the non-functional requirements • Designing the test scripts & Identifying parameter for testing • Executing performance tests using consistent metrics for monitoring • Document detailed results and receive appropriate signoff. Prepare detailed status reports, and monitoring of all defects and issues. Where you'll be working… • In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. You’ll need to have: • Bachelor’s degree or four or more years of work experience. • Two or more years of relevant work experience. • Knowledge of Agile Methodology, Test Management 2.0 • Experience in managing automation test projects in large global enterprise ServiceNow instances which includes releases in Tokyo or Utah or later. • Experience in testing of two or more of the following modules: Incident, Change, Problem, Major Incident Management, Major Problem, Asset/CMDB, GRC, ITOM. Even better if you have one or more of the following: • Experience working in an Agile/Scrum environment. • ServiceNow Certifications. • Experience solving business problems by engineering existing and new algorithms. • Strong communication and presentation skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Diversity and Inclusion We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more