Engagement Head – Large Banking Digital Transformation...

Job Title: Engagement Head – Large Banking Digital Transformation Program (VP) Industry Banking Location: Belapur, Navi Mumbai - India Salary: Competitive Salary + Other Benefits Role & Responsibilities • Being the face of the Company, at client premise, responsible for delivery assurance for all the programs and close customer interactions. • To manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility; ensuring delivery excellence and customer delight. • Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively. • Responsible for delivery operations that includes Master Incident Management. • Responsible for ADMS, AMS, Infra Management & Security management for the programs. • Ensure that all customer feedback processes are completed on time. • Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation. • Influence customer perception positively and contribute to relationship management and drive account farming. • Provide overall Technical/ Functional/ Management guidance to the team. • Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams. • Contribute to the Digitization drive of the Bank. • Ensure multiple program deliveries are within the budget, up to the quality standards and as per the program delivery timelines committed to clients. • Create a program level culture of giving the customer more for less. • Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis. • Ensure that both internal as well as client driven quality and compliance norms are met. • Ensure complete contract management, including profitability and other parameters across multiple projects. • Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project/program knowledge management related actions. • Ensure that going forward the best practices become a part of the standard process. • Create and maintain multiple program level dashboards to enable effective project/program management. • Promote team work, motivate, mentor, develop subordinates and manage any conflicts within the teams. • Align with the multiple units across teams for creating effective value chain for the customers. • Ensure that skillsets in the team are built with the necessary certification. • Play the role of the Mentor and Coach to the multiple program teams, sometimes working with many levels down, to both assess and develop their technical/professional capabilities Skills/Qualification • Minimum experience of 17+ years (For extraordinary fast tracker 15+ Yrs) • Candidate should be BE/BTech/MTech/MCA only • Should be working as a program head/director already in his / her current role for Big team size program • Should have majorly worked on JAVA/J2EE technology • Should be 100% from Banking and Finance Delivery background • Should have experience in handling Indian customers • Should be comfortable to work from client office premise Banking Domains Skills • Banking Retail/Corporate – Candidates may have experience in core Banking or retail baking or corporate banking. • Cash Management/Loan Management • Supply Chain finance or Financing domain for retail/corporate • Asset & Liability Management/Wealth Management • Treasury or Risk Management • Global Payments using SWIFT or domestic payments using domestic available channels like UPI, etc