Emerging Enterprises Group-BDO - Sales - Ranchi | L-680

Group Company: HDFC Bank Limited

Designation: Emerging Enterprises Group-BDO - Sales

Position description: To run initiatives in line with key objectives of the Business which includes part of branch management, lead generation/logins, cross selling, renewals, CAM conditions review/OBA review, Portfolio Management and Housekeeping (HK) and Stock insurance/property insurance in order to attain the banks objective of business leadership.

Primary Responsibilities:

Branch Management-
1. Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
2. Planning the catchment area activity/scoping for lead generation/joint call
3. Ensure RM/PB activation from the activities above.
4. Creating excitement in branches/spot sanctions/contests/recognition program
Lead generation/logins:
1. Follow up the on the calls made for documents/arrange for pickup of documents
2. Check for completeness of documents
3. Go through the Financials/bank statements for churn/bounces/interest servicing
4. Collection of property documents for legal/valuation - check for completeness chain docs etc.
5. KYCs
6. List down the points to be clarified from the customer
7. Fill in the FAQs post discussion with the customer
8. SPE updation
9. Submission of file to ops for scanning
10. Submission of docs for legal/valuation
11. Co-ordination with customer/valuer
12. Buyer/supplier ref check -----( Ref leads
Cross Selling:
1. To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
2. Monitor and track Leads.
Renewals:
1. List down the renewals every month for the next two months
2. Work on the renewals in advance
3. Mail to the respective customers on docs required for renewal
4. Follow up weekly twice for docs
5. Arrange for collection of documents
6. Check the documents for completeness
7. Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos
8. Speak to the customer for addressing issues/aberrations
9. SPE
10. Hand over to ops for scanning
11. Follow post login formalities
12. For renewals overdue and having genuine delay put up for extensions
CAM conditions review/OBA review:
1. Churn review for OBA once a month
2. Conditions review once a month
3. Same for CAM conditions
Portfolio Management and Housekeeping (HK):
1. Reduce HK.
2. Closure of critical and high aging items
3. Carrying out SVR/Call Memo/plant visit report etc
Stock insurance/property insurance:
1. Communicate the premium to the customer after listing down the pendency
2. Collect docs if required
3. Submission to OPS

Additional Responsibilities:

Any other task assigned by seniors from time to time.