Email/Chat Support Executive

Qualifications
• *

total work: 1 year (Preferred)
• *

Day Shift (Preferred)
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Night Shift (Preferred)
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Overnight Shift (Preferred)
• Full Job Description

We are looking for Email & Chat support executive for Central Contact Center. Applicants should be well versed with typing skills and should have good communication skills.

Responsibilities:
• * Responsible for answering and addressing clients queries through chat and email.
• * To Analyze clients requirements.
• * Ownership of client issues and resolving them on a priority.
• * Multi-Tasking skills.
• * Good Decision-Making skills.
• * Good Proficiency in English and other regional languages.
• * Flexible to work on a shift basis.
• Qualifications:
• * Experience as a Customer Support Specialist or similar CS role for at least 1 year.
• * Graduation is Mandatory (10+ three years of diploma can also apply)
• * Experience using help desk software and remote support tools.
• * Understanding of how CRM systems work.
• * Excellent communication and problem-solving skills.
• * Multi-tasking abilities.
• * Patience when handling tough cases.
• * Languages- English
• Skills Required:
• * Freshers with strong customer focus.
• * Basic knowledge of computers- MS Office
• * Self-motivated and a good team player
• * Should be flexible for Rotational day shifts.
• * Flexible to work in any shifts round the clock /6 days.
• * Any customer service experience/ BPO experience.
• Shift Rotational 6 days of working1 day rotational week off.

Job Type: Full-time

Salary: From ₹15,000.00 per month

Schedule:
• * Rotational shift
• Ability to commute/relocate:
• * Vadodara - 391760, Gujarat: Reliably commute or planning to relocate before starting work (Required)
• Experience:
• * total work: 1 year (Preferred)
•