EM Associate - RMT - UKI
Published date: 2026/11/07
- Location: Bengaluru, Karnataka, India
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Experience Management Associate
As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.
We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.
The opportunity
• The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.
• Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.
• Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.
Your Key Responsibilities
• Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management
• Good analytical skills and generate reports and dashboards (Availability and Variance reports etc).
• Mailbox Support and Maintenance and demonstrates attention to detail
• Conflict resolution and problem solving (e.g. resource allocation on multiple projects and soft blocking by competency leaders)
• Mentor and provide on the job training for new associates.
• Proficient in MS office package and Intermediary level of expertise in data Visualization tools.
• Effective resource scheduling, maintenance, and updates
• Database management and reconciliation (Maintain and manage skill sets, competencies and certifications of client serving professionals)
• Basic Dashboard and reporting
Experience Management Associate
As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.
We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.
The opportunity
• The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.
• Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.
• Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.
Your Key Responsibilities
• Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management
• Good analytical skills and generate reports and dashboards (Availability and Variance reports etc).
• Mailbox Support and Maintenance and demonstrates attention to detail
• Conflict resolution and problem solving (e.g. resource allocation on multiple projects and soft blocking by competency leaders)
• Mentor and provide on the job training for new associates.
• Proficient in MS office package and Intermediary level of expertise in data Visualization tools.
• Effective resource scheduling, maintenance, and updates
• Database management and reconciliation (Maintain and manage skill sets, competencies and certifications of client serving professionals)
• Basic Dashboard and reporting
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