Ecommerce Manager

We’re looking for a young and dependable person to join the E-Commerce Operations team at XP-Pen India.

You will be part of the early-employees team and will have sufficient opportunities to increase your skill sets in a short span of time. You will be joining a talented team of fun and hardworking people that are inspired to help you grow into your best.

The role is yours if you're hungry to learn, earn and grow while delivering honestly, efficiently and effectively.

About the Company:

XPPen is a global leader in digitization solutions with customers in over 150 countries. We manufacture and sell digital technology tools like graphic tablets and monitors. XPPen has launched operations in India in partnership with DNS Overseas recently and is scaling up its operations quickly. Being a young company, the roles are dynamic, require flexibility and a strong can-learn attitude from the employee. The role is focussed on serving the India market.

Read more about the company at www.xp-pen.co.in

Job Role: E-Commerce Operations Manager

Location: Nariman Point, Mumbai

Responsibilities:

E-commerce Platform Management:
• Manage the day-to-day operations of our e-commerce website and marketplaces, ensuring it is user-friendly and up to date.
• Create and update product listings and on webstore and marketplaces.
• Implement inventory forecasting and demand planning strategies to meet customer demands and reduce carrying costs.
• Collaborate with performance marketing agencies to drive ecommerce sales
• Collaborate with the IT team to resolve technical issues and implement enhancements to improve the customer shopping experience.
• Customer facing role via email, chat and phone call. Extend top quality support to existing customers in resolving queries and problems

Data Analysis and Reporting:
• Analyze key e-commerce metrics and performance indicators to identify trends, opportunities, and areas for improvement.
• Generate regular reports and present findings to senior management.

Requirements and Skill Sets :
• Proficient in English language communication (both written and oral necessary)
• Proven experience in e-commerce operations management
• Ability to work in a fast-paced and dynamic environment
• Strong analytical and problem-solving skills with a data-driven approach
• Quick thinking and Willingness to assist customers and problem solve on-the-go
• Discipline and commitment to deliver strong performance, and support the local team
• Knowledge of industry regulations and best practices.

Benefits:
• Monthly in-hand salary of INR 25000-35000
• Opportunity to work with successful, experienced entrepreneurs and bright minds from some of India's best educational institutes. Active mentoring and training will be provided to ensure that you grow into your best potential