Ecommerce Manager

As the E-commerce Manager, you contribute to added customer value, a strong brand and maximized profitable selling by ensuring customer experience and day-to-day operations for e-commerce by working towards aligned goals, by taking ownership of the sales, profit and operational performance for the online business.

Responsibilities
• Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
• Communicating product developments to prospective clients and customers
• Overseeing the development of marketing literature and advertising
• Cultivate and maintain productive relationships with our customers
• Manage all online activity in relation to traffic acquisition, sales, conversion and reporting
• Develop and implement an E-commerce strategy to improve website performance
• Maintain current knowledge of industry trends opportunities, channels, products, to be a trusted business advisor to accounts
• Managing account and vendor relationship on a day to day activity.
• Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
• Build and analyze reports to help decision making.
• Liaising with various internal teams to drive process improvement and operational excellence.

Qualifications
• Bachelor or master’s degree in business, engineering, operations, Marketing Management, Business, Information Systems, or related field.
• Similar experience with an eCommerce business.
• Operational knowledge of techniques required for market research and analysis.
• Sound knowledge of website management and eCommerce usability.
• Proficient with Microsoft Office Applications.
• Expert written and verbal communication
• Ability to change strategies and rethink conventional wisdom at any time.
• Have hands-on experience with eCommerce site and operations.
• Enjoy creating simple process for complex problems.
• Experience in retail or Account and Vendor Management.
• Track records of delivery results in a highly ambiguous environment.
• Minimum 1 year of experience