E-Relationship Manager

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E-Relationship Manager

Icici Bank Limited
Jaipur, Rajasthan
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9 hours ago
Full–time
As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey. You would act as a one-point contact for your mapped customers and service their requirements across different channels and products. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior and portfolio. You are expected to use the service opportunities to expand the customer portfolio with the Bank by offering new products and solutions. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement. You are also expected to ensure coverage of your customer base through regular conversation, in accordance with the business plans.
Job Description:Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channelProvide professional customer service to achieve high customer satisfaction and retentionHave complete knowledge of customer base in terms of the profile, demographics and assets in the bankServe as one-point contact to the mapped customers of the bankCross selling of new products and services for both new and existing customersProviding advisory for various products offered by Banks to enhance relationship valueDevelop and maintain banking relationships with select group of customers through individualized customer serviceGenerate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segmentAchieve the budgeted cross sell targetsEnsure coverage of customer base in accordance with business plansKey skills:Ability to manage relationships to improve relationship value of existing ClientsAptitude towards delivering high quality customer service with good organizational and interpersonal skillsExcellent communication SkillsSelf-driven with sales bent of mind