e-Relationship Manager
Published date: 2024/01/10
- Location: New Delhi, , Delhi, India
Mode of Interview: Face to Face Interviews
Date: 17th March, 2023
Address: ICICI Bank Ltd. 2nd Floor, Imperial Building, A-25 Mohan Cooperative, Near Saritha Vihar Metro station, Okhla, New Delhi, Delhi - 110044
Role of a e-Relationship Manager :
As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey. You would act as a one-point contact for your mapped customers and service their requirements across different channels and products. this role requires you to have a flair for identifying sales opportunities and driving revenue, while keeping Net Promoter Score at the core of your engagement. You are also expected to ensure coverage of your customer base through regular conversation, in accordance with the business plans.
Roles & Responsibilities:
• Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone channel
• Provide professional customer service to achieve high customer satisfaction and retention which should result in high Net Promoter Score
• Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
• Serve as one-point contact to the mapped customers of the bank
• Cross selling and Up selling of products and services for both new and existing customers
• Providing advisory for various products offered by Banks to enhance relationship value
• Develop and maintain banking relationships with select group of customers through individualized customer service
• Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
• Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit)
• Ensure coverage of customer base in accordance with business plans
• Expand base of new customers through referrals from existing customers
Qualification :
• Graduate / MBA
Work Experience from any industry :
• Graduate with 3-6 years
• MBA with 0-3 years
Date: 17th March, 2023
Address: ICICI Bank Ltd. 2nd Floor, Imperial Building, A-25 Mohan Cooperative, Near Saritha Vihar Metro station, Okhla, New Delhi, Delhi - 110044
Role of a e-Relationship Manager :
As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey. You would act as a one-point contact for your mapped customers and service their requirements across different channels and products. this role requires you to have a flair for identifying sales opportunities and driving revenue, while keeping Net Promoter Score at the core of your engagement. You are also expected to ensure coverage of your customer base through regular conversation, in accordance with the business plans.
Roles & Responsibilities:
• Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone channel
• Provide professional customer service to achieve high customer satisfaction and retention which should result in high Net Promoter Score
• Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
• Serve as one-point contact to the mapped customers of the bank
• Cross selling and Up selling of products and services for both new and existing customers
• Providing advisory for various products offered by Banks to enhance relationship value
• Develop and maintain banking relationships with select group of customers through individualized customer service
• Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
• Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit)
• Ensure coverage of customer base in accordance with business plans
• Expand base of new customers through referrals from existing customers
Qualification :
• Graduate / MBA
Work Experience from any industry :
• Graduate with 3-6 years
• MBA with 0-3 years
0 page views
Related listings
-
Bandhan Bank Ltd Job Vacancy 2023 for HR Ops Executives...BankBandhan Bank Ltd Job Vacancy 2023 for HR Ops Executives / Assistant Managers in Delhi Location | Apply Now Position: HR Ops Executive / Assistant Manager Location: Delhi Karol Bagh Qualification: MBA HR Experience: 1-2 Years Age Limit: Any Gender: Ma...2026/11/10
-
Sales Manager For Corporate salary with a Prominent BankBankFrom 2 to 7 year(s) of experience ₹ Not Disclosed by Recruiter New Delhi or Job Description Roles and Responsibilities Business Acquisition Analyzes the corporate requirements and provide customized solutions to fulfil their short term & long ter...2026/11/10
-
Relationship Manager-Business Banking-Private BankBank• Acquire new to bank SME customers by providing corporate banking solutions while maintaining high service standards. • Maintain complete customer profile including the risk profile, demographics and assets in the bank. • Enrich relationships and ga...2026/11/10