E-Relationship Manager
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
ICICI Bank's E-Relationship Management Services help customers avail a host of banking features primarily through the phone channel.
The E-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams.
It also supports international branches and ICICI Direct in their banking requirements.
It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio.
As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey.
You would act as a one-point contact for your mapped customers and service their requirements across different channels and products.
To do so, it is imperative to develop a thorough understanding of the customer's profile...
The E-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams.
It also supports international branches and ICICI Direct in their banking requirements.
It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio.
As an e-Relationship Manager, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey.
You would act as a one-point contact for your mapped customers and service their requirements across different channels and products.
To do so, it is imperative to develop a thorough understanding of the customer's profile...
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