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E-Relationship Manager

Published date: 2026/11/09
  • Location: Gurugram, Haryana, India
ï'· Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone channel ï'· Provide professional customer service to achieve high customer satisfaction and retention which should result in high Net Promoter Score ï'· Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank ï'· Serve as one-point contact to the mapped customers of the bank ï'· Cross selling and Up selling of Âproducts and services for both new and existing customers ï'· Providing advisory for various products offered by Banks to enhance relationship value ï'· Develop and maintain banking relationships with select group of customers through individualized customer service ï'· Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment ï'· Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit) ï'· Ensure coverage of customer base in accordance with business plans ï'· Expand base of new customers through referrals from existing customers Key skills : ï'· Ability to manage relationships to improve relationship value of existing Clients ï'· Aptitude towards delivering high quality customer service with good organizational and interpersonal skills ï'· Excellent communication Skills ï'· Self-driven with Sales bent of mind If Interested please click on below mentioned link : https : / / www.icicicareers.com / website / Jobs / Hot-Jobs / 2103147.html
Company Name: Icici Bank Limited

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