E-commerce Manager

Role Requirements:

The E-commerce Marketplace Channel Manager will create and manage product listings, and product advertisements on e-commerce platforms like Amazon, eBay, Myntra, Shopclues, Flipkart etc. and grow sales in these channels to meet overarching company goals. The position will develop and maintain effective working relationships with cross-functional team members in a fast-paced and dynamic company.

Key Responsibilities
• Manage and optimize product listings on various online marketplaces.
• Develop and implement strategies to increase sales and profitability on all marketplaces.
• Liaise with internal departments (such as marketing and sales) to ensure product listings are attractive and competitive.
• Monitor and analyze marketplace metrics to identify trends and sales opportunities.
• Collaborate with marketing teams to develop promotional strategies tailored to the eCommerce marketplace.
• Coordinate with customer service teams to ensure excellent customer experiences specific to the eCommerce environment.
• Manage relationships with marketplace vendors and negotiate contracts and terms, focusing on eCommerce-specific vendor management.
• Stay up-to-date with industry trends and competitor activities within the eCommerce landscape.
• Ensure compliance with marketplace policies and regulations, especially in the eCommerce context.
• Forecast and track sales trends and profits within the eCommerce channels.
• Develop and manage marketplace budgets and goals, with a deep understanding of eCommerce budgeting.
• Provide regular reports on marketplace performance to senior management, highlighting eCommerce-specific metrics.
• Coordinate with inventory teams to ensure adequate product supply for eCommerce platforms.
• Identify new marketplace opportunities and platforms for expansion, especially within the eCommerce sector.
• Manage any escalations related to marketplace operations, focusing on effective eCommerce issue resolution.

Your impact:
• Increase in overall marketplace sales and average order value (AOV).
• Higher customer satisfaction rates and positive eCommerce customer reviews.
• Increased traffic to eCommerce marketplace listings and storefront.
• Increased conversions from eCommerce-specific marketplace channels.
• Reduction in operational issues or escalations on eCommerce marketplaces.
• Increase in the range of products listed on eCommerce marketplaces.
• Improved customer acquisition via eCommerce marketplace channels.
• High seller ratings on all eCommerce marketplaces.
• Successful launch of products on new eCommerce marketplace platforms.
• Higher ROI from eCommerce marketplace marketing/promotional investments.