Domestic Voice Support

INBOUND/OUTBOUNDDomestic Voice Process: This indicates that the job involves handling customer interactions, inquiries, or support within the same country. It suggests that the job requires communication skills to effectively interact with customers over the phone.

Good Communication Skills: The candidate should possess strong verbal communication abilities. This means being able to express ideas clearly, listen actively, and effectively convey information to customers or colleagues.

Written Communication Skills: Along with verbal communication, the role may involve written correspondence such as emails, chat support, or documentation. Strong writing skills are necessary to compose clear, concise, and professional messages.

Experience in Voice: The ideal candidate should have prior experience working in a voice-based role, preferably in a customer service or call center environment. This indicates that they are familiar with handling phone calls, addressing customer concerns, and providing assistance over the phone.

Fluent English Speaking: The ability to speak English fluently is essential for effective communication with English-speaking customers. It implies that the candidate should have a strong command of the language, including proper pronunciation, grammar, and vocabulary.

ODM Process: ODM stands for Original Design Manufacturer. This suggests that the voice process pertains to handling customer inquiries or support related to products or services offered by an original equipment manufacturer (OEM) on behalf of another company. The candidate may need to be familiar with the specific products, processes, or protocols associated with the ODM process.

Overall, the job requires someone with excellent communication skills, both verbal and written, previous experience in voice-based roles, fluency in English, and an understanding of the ODM