Doctor Operations Executive (Immediate Joiner)

About Us

Founded in 2021, Sugarfit provides a “Personalized evidence-based path to Type 2 and Pre-Diabetes

Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors,

Machine Learning, and Medical Science to improve human metabolic health and reverse chronic

disease through precision nutrition, progressive fitness, and behavioral health advice.

We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $10M in seed funding.

We are eager to leverage the power of technology to help people live normal lives. We are looking

for true-blue product folks who are passionate about solving problems using technology and are

eager to work in an early-stage start-up to join our team. If you are passionate about and have

experience building platform products in the domain of health, fitness, mobile and data, we would

love to talk to you.

Sugarfit is expanding rapidly across different cities of India, and we are looking for experienced

Nutritionists to join our team.

What is Diabetes Reversal?

Our solution is for diabetes reversal, which means we will sustainably get your blood sugar levels

under normal range (HbA1c below 6.5%) and help you maintain that for the long term by getting rid

of active medications eventually.

Job Description:

As a Doctor Operations Manager at sugar.fit, you will be responsible for efficiently coordinating and managing

the scheduling of doctor appointments and client interactions. You will play a pivotal role in ensuring that our

clients receive timely and high-quality healthcare services.

Key Responsibilities:

 Appointment Scheduling: Efficiently schedule appointments between doctors and clients, considering

availability and preferences. Manage a dynamic appointment calendar and make real-time adjustments

as needed.

 Client Liaison: Serves as the primary point of contact for clients seeking medical services. Address client

inquiries, resolve scheduling issues, and provide exceptional customer service.

 Doctor Coordination: Collaborate closely with the medical team to align schedules and ensure optimal

use of doctors' time. Communicate any changes or updates to doctors in a timely manner.

 Data Management: Maintain accurate records of doctor availability, appointments, and client

information. Generate reports to track appointment metrics and performance.

 Quality Assurance: Monitor appointment adherence and ensure that both doctors and clients are

punctual. Collect feedback from clients to continuously improve our services.

 Conflict Resolution: Address scheduling conflicts and resolve disputes between doctors and clients

professionally and effectively.

 Process Improvement: Identify opportunities to streamline appointment scheduling processes and

implement improvements.

Qualifications:

 Bachelor's degree in healthcare management, business administration, or a related field (master’s

degree preferred).

 Proven experience in appointment scheduling, operations management, and customer service.

 Strong organizational skills and attention to detail.

 Excellent communication and interpersonal skills.

 Proficiency in using scheduling software and other relevant tools.

 Ability to work well under pressure and handle urgent situations with poise.

 Strong problem-solving and conflict-resolution skills.

 Knowledge of healthcare regulations and confidentiality protocols.

 Flexibility in working hours, including evenings and weekends when necessary