Director - Central Operation & Process Excellence ...
Published date: 2024/01/10
- Location: New Delhi, Dheli , India
Lead the central client support & process excellence teams
- Manage appropriate staffing across on-site & remote client support
- Hire, train & upskill teams to interact with clients & resolve queries to strict TAT SLAs
- Setup process documentation, SOPs and training/ L&D function to constantly upgrade the client experience & service delivery
- Plan, monitor, and analyze key metrics for the day-to-day performance of client support agents to ensure effective and...
- Manage appropriate staffing across on-site & remote client support
- Hire, train & upskill teams to interact with clients & resolve queries to strict TAT SLAs
- Setup process documentation, SOPs and training/ L&D function to constantly upgrade the client experience & service delivery
- Plan, monitor, and analyze key metrics for the day-to-day performance of client support agents to ensure effective and...
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