Digital Relationship Manager
Published date: 2024/01/10
- Location: Lucknow, Uttar Pradesh, India
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Digital Relationship Manager- branch banking
upGrad Rekrut
Lucknow, Uttar Pradesh
Apply
5 hours ago
Full–time
Video kyc officer- Job Role:-
• Video Customer Identification Carry out Customer identification process through Video calls
• Performing due diligence checks & reviewing KYC documentation through Video calls
• Need to be consistent, thorough, accurate and credible while performing duties
• Need to be time bound & ensure the requests are closed with in stipulated timelines
• Interaction Quality Complete and accurate capture of call interactions
• Need to ensure defect rates are kept under acceptable levels
• Customer Service Must exhibit highest standards of customer service To ensure customers are comfortable through our the verification process Abide by Banks grooming standards.
• Business Value additions Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
• Profiling of customers in order to aid right cross-servicing of Bank products
• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely processing & submission of KYC requests Adherence to set processes of updating customer interactions
Digital Relationship Manager- branch banking
upGrad Rekrut
Lucknow, Uttar Pradesh
Apply
5 hours ago
Full–time
Video kyc officer- Job Role:-
• Video Customer Identification Carry out Customer identification process through Video calls
• Performing due diligence checks & reviewing KYC documentation through Video calls
• Need to be consistent, thorough, accurate and credible while performing duties
• Need to be time bound & ensure the requests are closed with in stipulated timelines
• Interaction Quality Complete and accurate capture of call interactions
• Need to ensure defect rates are kept under acceptable levels
• Customer Service Must exhibit highest standards of customer service To ensure customers are comfortable through our the verification process Abide by Banks grooming standards.
• Business Value additions Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
• Profiling of customers in order to aid right cross-servicing of Bank products
• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely processing & submission of KYC requests Adherence to set processes of updating customer interactions
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