Digital Product/UI Writer

Does working for a global FinTech company that is passionate about protecting customers interest you? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Digital Product Writer.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

You'll be creating, modifying, and implementing content for multiple consumer-facing global alternative channels across our digital and retail properties (web and app). You'll work within the Global Content Strategy organization with colleagues across the globe. You'll also partner with business and product owners, designers, project management, and development teams to turn requirements into clear, helpful, high-quality product content and UI text.

In this role, you'll audit, analyze, structure, create and present content independently using established frameworks. You'll implement accessibility, inclusion, readability, and translation standards when crafting new content and demonstrate an understanding of user-centered research and design practices. You'll also identify opportunities to test content (A/B, usability, etc.) and participate in user studies.

For this role, you should have a bachelor's degree and bring 5 to 7 years of experience with a blend of storytelling, UX writing, or similar.

This role is ideal for you if you:
• Are a strong communicator and understand the role content plays in design.
• Know how to identify user needs and find the right content to meet those needs.
• Use logic, data, research, and empathy for your user to inform your choices and can back up your recommendations with solid reasoning.
• Love UX and human-centered design and want to learn more about it and apply it to content solutions