Digital Product Owner

About Digital Business and Transformation:

The Digital Business and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank’s own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies.

About the Role:

The product owner is responsible for partnering with the business teams and customer journey owners to increase digital adoption by on-ground teams and customers. The Product Owner drives the customer experience vision across the bank by translating the voice of the customer, industry trends, and the strategic imperatives.

Key Responsibilities
• Responsible for the creative execution of the future and existing consumer journeys
• Implement efficient UX/UI processes by conducting usability study that helps the design team collaborate actively with Journey owners and engineers
• Connect with relevant stakeholders across banks functions like Operations, Risk, compliance etc to design a best in class digital solution
• Comprehensively test the digital solution along with critical stakeholders and arrange for a sign-off
• Create campaigns and programs to increase digital adoption by customers
• Partner with line of business to increase the employee engagement, knowledge, and awareness of digital channels offerings.
• Responsible for project execution, including experience design and stakeholder management

Qualifications:
• Graduate / Post-Graduate Degree from a recognized institute
• 2+ years of experience as a digital product manager with a user-centered focus, preferably in a fast paced start-up environment that runs in an agile manner.

Role Proficiency:

For successful execution of the job, the candidate should possess the following:
• Knowledge about digital product development & life cycle management
• Customer-centric approach
• Strong communication, interpersonal and techno functional skill
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work across the organization
• Ability to work in cross functional teams

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply