Digital Marketing Manager

Job Title: Bilingual (English/Spanish) Digital Marketing Manager Work Schedule: 7PM - 4AM IST (US Time Zone) Experience: 4+ years Location: Remote Job Summary: The Bilingual (English/Spanish) Account Manager will play a pivotal role in the dynamic field of digital marketing, catering specifically to the US market. This remote position requires flexibility in working hours to align with US shifts. The individual will be responsible for building and maintaining strong client relationships driving revenue growth through consistent subscriptions, upselling, and effectively managing client accounts. Key Responsibilities: 1. Client Relationship Management: - Develop and foster strong, long-lasting relationships with assigned clients. - Serve as the primary point of contact for client inquiries, requests, and escalations. - Regularly communicate with clients to understand their needs, challenges, and goals. 2. Account Strategy: - Create and execute account plans to achieve revenue targets and growth objectives. - Identify opportunities for upselling or cross-selling additional digital marketing products or services. - Collaborate with internal teams to develop customized solutions that align with client goals. 3. Client Needs Assessment: - Conduct thorough assessments of client needs, industry trends, and competitive landscapes. - Provide insights and recommendations to clients on how to achieve their digital marketing objectives. 4. Communication and Reporting: - Prepare and deliver regular reports to clients, highlighting key performance metrics, progress, and outcomes. - Ensure effective and timely communication with clients regarding project status and deliverables. 5. Problem Resolution: - Address and resolve client issues, concerns, and complaints promptly and effectively. - Collaborate with internal teams to find solutions and prevent recurrence of issues. 6. Contract Management: - Monitor and manage client contracts, ensuring compliance with terms and conditions. - Renew contracts and negotiate terms as necessary. 7. Market and Industry Knowledge: - Stay updated on digital marketing trends, market developments, and competitive insights. - Apply this knowledge to provide strategic guidance to clients. 8. Sales and Revenue Generation: - Meet or exceed revenue targets through effective account management and sales strategies. 9. Team Collaboration: - Work closely with cross-functional teams, including sales, marketing, product development, and customer support. Qualifications: - Bachelor's degree in business, marketing, or a related field (Master's degree is a plus). - Proven experience in account management or a similar customer-facing role. - Strong understanding of the digital marketing industry and market dynamics relevant to the client portfolio. - Exceptional communication, negotiation, and interpersonal skills. - Ability to analyze data, draw insights, and make data-driven decisions. - Proficiency in CRM software and other relevant tools. - Results-driven with a track record of meeting or exceeding sales targets. - Problem-solving skills and the ability to handle challenging situations with diplomacy. - Excellent organizational and time management skills. We value diversity and encourage candidates from all backgrounds to apply